Our Hassle-Free Return Policy
At VORDALE, we understand that sometimes things don’t work out the way you hoped. That’s why we offer a 30-day return window for all our products, ensuring you can shop with confidence. If you’re not completely satisfied with your purchase, we’ve got you covered.
Return Window and Refunds
You have 30 days from the date of delivery to return any item for a full refund. We’ll process your refund within 3-5 business days after we receive the returned item. The refund will be issued to your original payment method, ensuring a smooth and hassle-free experience.
Free Returns
We believe in making returns as easy as possible. That’s why we cover the cost of return shipping. You won’t have to pay a dime to send your item back to us. Just follow our simple return process, and we’ll take care of the rest.
Return Conditions
To ensure a smooth return process, please make sure the item is unused and in its original packaging. This helps us maintain the quality and condition of our products for other customers.
Non-Returnable Items
For health and safety reasons, some items cannot be returned once they are opened or personalized. These include:
- Personalized items (e.g., custom engravings, monogrammed products)
- Hygiene-sensitive items (e.g., opened cosmetics, skincare, and personal care products)
- Intimate apparel (e.g., underwear, swimwear, and bras)
If you have any questions about whether an item is returnable, feel free to reach out to us at [email protected].
Step-by-Step Return Process
- Check the Return Eligibility: Make sure the item is eligible for return according to our policy. If it’s a non-returnable item, we won’t be able to accept it.
- Contact Us: Send an email to [email protected] with your order number and the reason for the return. Our team will provide you with a return authorization number and further instructions.
- Prepare the Item: Ensure the item is in its original packaging and in unused condition. Include all accessories, tags, and any documentation that came with the product.
- Print the Return Label: We’ll send you a prepaid return label via email. Print this label and securely attach it to the package.
- Send the Package: Drop off the package at your local post office or designated courier service. Keep the receipt for your records.
- Refund Processing: Once we receive the item, we’ll inspect it to ensure it meets our return conditions. If everything checks out, we’ll process your refund within 3-5 business days.
Return Addresses
Please send your return to the address corresponding to your country. This ensures a faster and more efficient return process.
- Germany: Unter den Linden 21, Suite 405, Berlin, 10117, Germany
- France: 12 Rue de Rivoli, Suite 401, Paris, Île-de-France 75001, France
- Portugal: Rua de Cedofeita 120, Suite 4, Porto, 4050-176, Portugal
- Italy: Via della Spiga 26, Suite 10, Milan, Lombardy 20122, Italy
Your Rights as an EU Consumer
As an EU consumer, you have specific rights under the European Union’s consumer protection laws. These include the right to a 14-day cooling-off period for most online purchases. At VORDALE, we go above and beyond by offering a 30-day return window, giving you even more time to decide if the product is right for you. For more information on your rights, you can visit the official EU consumer protection website.
Additional Information
If you have any questions or need further assistance with your return, don’t hesitate to contact our customer support team at [email protected]. We’re here to help and ensure your shopping experience with us is as enjoyable as possible.
Thank you for choosing VORDALE. We appreciate your business and look forward to serving you again soon.