Shipping Policy
Welcome to VORDALE, where we’re committed to making your shopping experience as smooth and enjoyable as possible. We understand that getting your items quickly and safely is a top priority, and we’ve designed our shipping policy with you in mind. Here’s everything you need to know about our shipping process.
Free Shipping to France, Germany, Portugal, and Italy
We’re excited to offer free shipping to customers in France, Germany, Portugal, and Italy. This means you can enjoy our wide range of products without any additional shipping costs. It’s our way of saying thank you for choosing VORDALE.
Delivery Times
We strive to get your orders to you as quickly as possible. Here are the estimated delivery times for each country:
- Germany: 4-6 business days
- France: 3-4 business days
- Portugal: 4-6 business days
- Italy: 2-4 business days
Please note that these are estimated delivery times and may vary depending on the specific location within each country.
Order Cut-off and Handling Time
To ensure your order is processed and shipped as quickly as possible, please place your order by 5:00 PM CET. Orders placed after this time will be processed the next business day. Our handling time is typically 1-2 business days, which is the time it takes us to prepare and dispatch your order from our warehouse.
Local Warehouse and Customer Service Addresses
We have local warehouses and customer service centers in each of the countries we serve. This helps us provide faster and more efficient service. Here are the addresses for each country:
- Germany: Unter den Linden 21, Suite 405, Berlin, 10117, Germany
- France: 12 Rue de Rivoli, Suite 401, Paris, Île-de-France 75001, France
- Portugal: Rua de Cedofeita 120, Suite 4, Porto, 4050-176, Portugal
- Italy: Via della Spiga 26, Suite 10, Milan, Lombardy 20122, Italy
If you need to contact us, feel free to reach out via email at [email protected]. We’re here to help!
Tracking Your Order
Once your order has been dispatched, you’ll receive an email with a tracking number. You can use this number to track your package through our delivery partners. This way, you can keep an eye on your order and know exactly when it will arrive.
Delivery Countries
We currently deliver to the following countries:
- France
- Germany
- Portugal
- Italy
For customers in remote areas, please note that additional fees may apply. These fees are determined by our delivery partners and are based on the specific location. If your address is in a remote area, we will notify you of any additional charges before processing your order.
Protective Packaging
We take great care in packaging your items, especially if they are fragile. Our team uses protective materials to ensure that your items arrive in perfect condition. If you have any special requests or concerns about the packaging of your order, please let us know when you place your order.
Additional Information
If you have any questions or need further assistance, don’t hesitate to contact us at [email protected]. We’re here to help and make sure your shopping experience with VORDALE is a great one.
Thank you for choosing VORDALE. We appreciate your business and look forward to serving you!